Troubleshooting Broken Audio Files
In order to identify if the issue is either local or global, we need you to test the download in different devices (eg. if you are using Mac, try it also on PC, iPhone, iPad, Android, etc.)
You can always go to your account from any device with internet connection from any of the most commonly used browsers.
Just login to your account in https://my.monroeinstitute.org/
Download it and play it on any device of your choosing, if the file plays ok on other devices, then it means that the issue is local and there is a setting that you need to correct in your device where the file doesn't play correctly.
If file is broken on all tested devices, then the issue should be considered global and all you have to do is let it know by submitting a support ticket and we will process your request as soon as possible.
Need More Help?
If you have any further questions or need additional assistance, please contact our support team by clicking the SUBMIT A TICKET button above. We are here to help!
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article